VIRTUAL Case Study: Developing a Patient-Centric CAR-T Service Design to Ensure a Standardized Delivery & Enhanced Patient Experience in Clinical & Commercial Programs

Time: 2:30 pm
day: Day Two AM


  • Ensuring there are dedicated functions for the customer journey from day one of scheduling through to follow up, shipment and transportation to optimize the patient experience
  • Utilizing educational tools to enhance the patient experience and manage the patient/supplier dynamic
  • Educating staff to ensure standardized delivery of therapies when moving from the clinic to commercial practice