VIRTUAL Case Study: Developing a Patient-Centric CAR-T Service Design to Ensure a Standardized Delivery & Enhanced Patient Experience in Clinical & Commercial Programs
Time: 2:30 pm
day: Day Two AM
Details:
- Ensuring there are dedicated functions for the customer journey from day one of scheduling through to follow up, shipment and transportation to optimize the patient experience
- Utilizing educational tools to enhance the patient experience and manage the patient/supplier dynamic
- Educating staff to ensure standardized delivery of therapies when moving from the clinic to commercial practice
